Refund and Returns Policy

We will gladly accept your return or exchange of UNUSED or UNWORN merchandise within 30 days of receipt.

Before applying for a refund, please contact us by Instagram/Facebook DM or email (to: support@aurasoph.com), tell us the reason, and attach a clear photo or video for the refund.

To be eligible for a return, your items must meet the following points:

– 1. Your item must be in the same condition that you received it. It must also be in the original packaging, and the packaging should not be damaged.

– 2. The cleanliness of the product and package should be maintained above 90%.

– 3. A receipt or proof of purchase is required.

– 4. Please write the product value is below USD 10. We will not cover any taxes when the returned product has been taxed.

Note: We do not process the refund during the package is in transition. You may reject the box when it arrives. Once left, please get in touch with us via Instagram/Facebook DM or email (support@aurasoph.com). We will process the refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received and in its original packaging. You’ll also need the receipt or proof of purchase. Products that are damaged, scratched, etc., are not accepted.

Refund

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at Instagram/Facebook DM or email:support@aurasoph.com.

 

Exchange

We only replace items if they are defective and damaged. If you need to exchange it for the same thing, please email us at support@aurasoph.com or contact us by Instagram/Facebook DM.

 

Shipping

To return your product, please kindly return it to our warehouse.

You will be responsible for your shipping costs for returning your item. The item is required to ship to our overseas warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.